Shipping policy
Thank you for shopping with billyjc.shop.
This Shipping Policy explains how orders are processed, shipped and delivered.
For shipping or delivery questions, contact:
Email: info@billyjc.shop
1. Free Standard Shipping
We provide free standard shipping on all orders placed through billyjc.shop.
There is no minimum purchase amount required for our standard free-shipping service unless a specific promotion or checkout notice expressly states otherwise.
Any optional expedited or alternative delivery services, if offered in the future, may be subject to separately disclosed charges.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The delivery estimate applies under ordinary operating conditions.
Unless otherwise expressly stated at checkout, this estimate is intended to cover the ordinary period required to process, fulfil, transport and deliver the order.
Delivery estimates are provided in good faith but are not absolute guarantees where circumstances outside our reasonable control affect transportation.
3. Order Processing
After an order is submitted, we may perform routine processing activities including:
- Payment verification;
- Fraud screening;
- Product allocation;
- Order preparation;
- Packaging;
- Shipping-label preparation; and
- Transfer to a fulfilment or delivery provider.
Customers may receive an order-confirmation email after placing an order.
4. Order Verification
Some orders may require additional verification before fulfilment where reasonably necessary to prevent fraud or payment misuse.
If additional information is reasonably required, we may contact the customer using the information supplied with the order.
Failure to provide information necessary to verify a transaction may delay or prevent fulfilment where legally permitted.
5. Shipping Destinations
Availability of delivery services may depend on the destination entered at checkout.
An order can be accepted only where our checkout and fulfilment systems support the relevant delivery destination.
6. Delivery Address
Customers are responsible for reviewing their delivery information carefully before submitting an order.
Delivery information should be accurate and complete, including where applicable:
- Recipient name;
- House or building number;
- Street;
- Town or city;
- Postcode;
- Country; and
- Any necessary delivery instructions.
7. Address Changes
If you discover an address error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the address before fulfilment where practical.
However, we cannot guarantee that an address can be changed after an order has entered processing, been packed or been transferred to a carrier.
8. Dispatch Confirmation
Where available, customers may receive an email or other electronic notification when an order has been dispatched.
A dispatch notification may include tracking information where tracking is supported.
9. Tracking Information
Where a delivery provider supplies tracking information, it may be provided to the customer.
Tracking information may take time to become active after a parcel is transferred to the carrier.
Temporary tracking delays do not necessarily indicate that a parcel has stopped moving.
10. Delivery Estimates
The 15–20 calendar day delivery period is an estimate under normal circumstances.
Delivery may occasionally be affected by:
- Carrier congestion;
- Transportation disruption;
- Severe weather;
- Customs procedures where applicable;
- Public holidays;
- Security inspections;
- Operational disruption;
- Remote delivery locations;
- Incorrect customer information;
- Unexpected fulfilment problems; or
- Other circumstances outside reasonable control.
We will seek to deal reasonably with material delivery delays.
UK distance-selling rules contain requirements concerning delivery and pre-contract information, and mandatory statutory rights are not displaced by a store's own shipping policy.
11. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
Where this occurs:
- Packages may arrive separately;
- Tracking numbers may differ; and
- Delivery dates may vary slightly.
A partial delivery does not necessarily mean that remaining items are missing.
12. Delivery Attempts
Delivery providers may make one or more delivery attempts depending on local procedures.
If delivery cannot be completed, the carrier may:
- Leave delivery instructions;
- Attempt redelivery;
- Hold the parcel temporarily; or
- Return the parcel to the sender or fulfilment facility.
Customers should monitor available tracking information where appropriate.
13. Unclaimed Parcels
Where a parcel is held by a delivery provider, customers should collect or arrange redelivery within the timeframe specified by the carrier.
If a parcel is returned to us because it was not collected, we will assess the order and provide available options in accordance with applicable law.
14. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied materially incorrect or incomplete address information, we may need to wait until the parcel is returned before arranging further action.
Where legally permitted, additional costs caused solely by an incorrect address supplied by the customer may be the customer's responsibility.
This does not apply where the delivery error was caused by us or the carrier.
15. Damaged Parcels
If a parcel arrives visibly damaged, please contact:
promptly.
Customers may be asked to provide photographs of:
- The outer package;
- Shipping label;
- Internal packaging; and
- Damaged product.
This information can assist our investigation.
Providing photographs does not replace statutory rights.
16. Missing Products
If a delivered parcel does not contain all items reasonably expected to be included, contact us promptly.
Before contacting us, please check whether:
- The order was divided into multiple parcels;
- Additional tracking numbers were provided; or
- The remaining parcel is still in transit.
If an item is genuinely missing, we will investigate and provide an appropriate remedy.
17. Incorrect Products
If you receive a materially incorrect product, contact:
We will review the matter and arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable law.
18. Lost Parcels
If tracking information indicates a potentially lost parcel, please contact us.
We may investigate with the applicable carrier or fulfilment provider.
Where an order is confirmed as lost and the customer remains legally entitled to the goods or a refund, we will provide an appropriate remedy.
19. Delivery Marked Complete but Not Received
If tracking indicates delivery but you cannot locate the parcel, customers should first reasonably check:
- The delivery location;
- Household members;
- Building reception;
- A designated safe place;
- Neighbours where appropriate; and
- Any delivery notice supplied by the carrier.
If the parcel remains missing, contact:
and we will review the matter.
20. Delivery Responsibility
We use third-party carriers and logistics providers to transport orders.
The involvement of a third-party carrier does not remove customer rights that apply against us as the retailer.
21. Customs and Cross-Border Processing
Where a shipment is transported across international borders, customs or import procedures may affect delivery.
Any duties, taxes or import charges payable by the customer will be disclosed or handled as required by applicable law and the relevant checkout arrangement.
We do not intend to impose undisclosed mandatory charges contrary to applicable consumer requirements.
22. Public Holidays and Peak Seasons
Delivery networks may experience heavier demand during:
- Public holidays;
- Major promotional events;
- Seasonal shopping periods; and
- Exceptional transportation disruptions.
Where a material delay affects an order, customers may contact us for assistance.
23. Order Cancellation
Customers wishing to cancel should contact:
as soon as possible.
We may be unable to stop an order after dispatch.
This does not remove statutory cancellation rights available for qualifying distance purchases. UK rules generally give consumers a 14-day cancellation period for qualifying online goods purchases, subject to statutory exceptions.
24. Returns
Returns are governed by our separate Return & Refund Policy.
Customers should not send a return to an address found on the original parcel unless specifically instructed to do so.
25. Free Shipping and Refunds
Because standard shipping is free, customers ordinarily pay no standard outbound shipping charge.
Any refund relating to returned goods will be handled in accordance with our Return & Refund Policy and mandatory consumer law.
26. Circumstances Beyond Our Reasonable Control
Delivery services may be interrupted by circumstances such as:
- Extreme weather;
- Natural disasters;
- Transport strikes;
- Government restrictions;
- Public emergencies;
- Carrier-system failures;
- Cyber incidents;
- Airport or port disruption;
- Customs disruption; or
- Other exceptional circumstances.
We will seek to communicate appropriately and provide remedies required under applicable law.
27. Customer Support
For order tracking, delivery problems or shipping questions, contact:
billyjc.shop
Email: info@billyjc.shop
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