Shipping policy

Thank you for shopping with billyjc.shop.

This Shipping Policy explains how orders placed through billyjc.shop are processed, shipped and delivered within the United States.

For shipping, delivery or tracking questions, please contact:

Email: info@billyjc.shop

1. Shipping Destinations

billyjc.shop currently ships orders within the United States only.

We do not currently offer standard shipping to international destinations outside the United States.

2. Free Standard Shipping

We provide:

FREE STANDARD SHIPPING ON ALL U.S. ORDERS

There is no minimum purchase requirement for our standard free-shipping service unless a specific product page or promotional offer expressly states otherwise.

If an optional expedited or premium delivery service becomes available, any applicable additional charge will be displayed before the order is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing may include:

  • Payment verification;

  • Fraud or security screening;

  • Inventory confirmation;

  • Product preparation;

  • Quality checks;

  • Packaging; and

  • Shipping preparation.

Business days generally mean Monday through Friday, excluding applicable U.S. public holidays.

Orders placed during weekends, holidays, major promotional periods or periods of unusually high order volume may require additional processing time.

Processing time does not include transit time after the order has been dispatched.

4. Estimated Delivery Time

After an order has been dispatched, standard delivery within the United States is generally estimated at:

5–8 business days

Delivery estimates are provided in good faith and represent our normal expected delivery timeframe. They are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions and other circumstances outside our reasonable control.

Under normal circumstances, the overall timeframe from successful order confirmation to delivery is generally approximately 6–11 business days, consisting of 1–3 business days for processing and approximately 5–8 business days for transit.

5. Shipping Confirmation and Tracking

When an order has been dispatched, we may send a shipping confirmation to the email address associated with the order.

Where tracking is available, the shipping confirmation may include:

  • Tracking number;

  • Carrier information; and

  • Tracking link or tracking instructions.

Tracking information may take some time to become active after the package has been transferred to the carrier.

A temporary lack of tracking updates does not necessarily mean that a package has been lost or stopped in transit.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • Full recipient name;

  • Street address;

  • Apartment, suite or unit number, if applicable;

  • City;

  • State;

  • ZIP code; and

  • Any other delivery information required by the carrier.

An incorrect or incomplete address may result in delivery delays, failed delivery or the package being returned.

7. Address Changes

If you discover an error in your shipping address after placing an order, contact us at info@billyjc.shop as soon as possible.

We will make reasonable efforts to update the address before the order has been dispatched.

However, we cannot guarantee that an address can be changed after the order has entered processing, been packed or been transferred to a carrier.

Once a package has been shipped, customers should not assume that the delivery address can be changed.

8. Multiple Packages

Orders containing multiple products may occasionally be shipped in more than one package.

If an order is divided into multiple shipments:

  • Packages may have separate tracking numbers;

  • Packages may be delivered on different dates; and

  • One package arriving before another does not necessarily mean that the remaining items are missing.

No additional standard shipping charge will be imposed merely because we divide an order into multiple shipments.

9. Delivery Attempts

The applicable carrier may make one or more delivery attempts depending on the destination and its delivery procedures.

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again;

  • Leave delivery instructions;

  • Hold the package temporarily;

  • Direct the package to an appropriate pickup location; or

  • Return the package to the sender or fulfillment facility.

Customers should monitor available tracking information and follow reasonable carrier instructions.

10. Delayed Deliveries

Although we make reasonable efforts to meet our estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier congestion;

  • Severe weather;

  • Natural disasters;

  • Transportation disruptions;

  • Public holidays;

  • Seasonal shipping volume;

  • Security inspections;

  • Operational disruptions;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations; or

  • Other circumstances outside our reasonable control.

If a significant delay occurs, customers may contact us at info@billyjc.shop with their order number so that we can review the available shipping information.

11. Orders Not Received Within the Expected Timeframe

If your order has not arrived after the estimated delivery period, please contact:

info@billyjc.shop

Please provide your order number and, where available, tracking information.

We may:

  1. Review the shipment status;

  2. Review available carrier tracking information;

  3. Confirm the delivery address;

  4. Investigate potential delivery problems; and

  5. Coordinate with the applicable carrier or fulfillment provider where appropriate.

We will make reasonable efforts to assist in resolving delivery issues.

12. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us as soon as reasonably possible.

We may investigate the shipment with the applicable carrier or fulfillment provider.

If a package is confirmed to have been lost before successful delivery and a remedy is appropriate under our policies or applicable law, we may provide an appropriate resolution, which may include:

  • Replacement;

  • Reshipment; or

  • Refund.

The specific resolution will depend on the circumstances of the shipment.

13. Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location;

  • Your front door or other designated delivery area;

  • Household members;

  • Building reception or management, where applicable;

  • A designated safe location; and

  • Nearby areas where the carrier may reasonably have left the package.

You should also review the carrier's delivery information.

If the package remains missing, contact info@billyjc.shop with your order number and tracking information so that we can review the situation.

14. Damaged Packages or Products

If a package arrives visibly damaged, please contact us promptly at:

info@billyjc.shop

Where reasonably possible, provide:

  • Order number;

  • Description of the damage;

  • Photographs of the outer packaging;

  • Photograph of the shipping label;

  • Photographs of the affected product; and

  • Any other information reasonably requested by our support team.

If the merchandise itself is damaged or defective, the matter will be handled in accordance with our Return & Refund Policy.

Customers should not dispose of significantly damaged packaging or merchandise before the matter has been reasonably reviewed where preservation may assist with the claim.

15. Incorrect or Missing Products

If you receive a product that is materially different from what you ordered, or an item appears to be missing from your shipment, contact:

info@billyjc.shop

Before contacting us regarding a missing item, please check whether:

  • The order was divided into multiple packages;

  • Additional tracking information was provided; or

  • The remaining package is still in transit.

If we confirm that an incorrect or missing product resulted from our fulfillment error, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

16. Undeliverable or Returned Packages

A package may be returned to the sender or fulfillment facility if it cannot be delivered because of circumstances such as:

  • An incorrect or incomplete address supplied by the customer;

  • Failure to follow carrier delivery instructions;

  • Failure to collect a package from an applicable pickup location; or

  • Other customer-related delivery circumstances.

If a package is returned, contact info@billyjc.shop so that we can review the available options.

Where additional shipping costs are caused solely by inaccurate information supplied by the customer, the customer may be responsible for those costs where permitted by applicable law.

This does not apply where the delivery problem resulted from our error.

17. Order Cancellation Before Shipment

If you wish to cancel an order, contact:

info@billyjc.shop

as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests before the order has been dispatched.

However, cancellation cannot be guaranteed once an order has entered processing, been packed or been transferred to a carrier.

If the order has already been shipped, the applicable return procedure may need to be followed.

Please refer to our Return & Refund Policy for additional information regarding cancellations and returns.

18. Returns

Returns, exchanges and refunds are governed by our separate Return & Refund Policy.

Customers should not send merchandise to an address obtained from an old package, previous shipment or third party unless that address has been specifically provided or confirmed by our customer support team.

19. Shipping Charges and Refunds

Standard shipping is free for eligible U.S. orders.

Because no standard shipping charge is collected for these orders, there is normally no standard outbound shipping fee to reimburse in connection with a return.

Any return-related shipping costs will be handled according to our Return & Refund Policy and applicable law.

20. Circumstances Beyond Our Reasonable Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Extreme weather;

  • Natural disasters;

  • Transportation interruptions;

  • Carrier system failures;

  • Public emergencies;

  • Government restrictions;

  • Major infrastructure disruptions;

  • Unusually high shipping volumes; or

  • Other exceptional circumstances.

We will make reasonable efforts to assist customers affected by significant delivery disruptions.

21. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, fulfillment arrangements, carrier procedures or applicable legal requirements.

The updated version will be published on billyjc.shop.

The policy version generally applicable to an order will be the version in effect when the order was placed, except where applicable law requires otherwise.

22. Contact Information

For questions regarding shipping, tracking, delivery delays, lost packages, damaged products or other delivery-related matters, please contact:

billyjc.shop

Email: info@billyjc.shop