Refund policy
Thank you for shopping at billyjc.shop.
This Return & Refund Policy explains how returns, exchanges, refunds, damaged products, defective products, and order cancellations are handled for purchases made through billyjc.shop.
For return or refund assistance, please contact us at:
Email: info@billyjc.shop
1. 30-Day Return Window
We accept eligible return requests submitted within 30 calendar days after the date you receive your order.
The 30-day return period begins on the date the order is delivered to you or the designated recipient.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a standard return, the product should generally:
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Be unused and unworn;
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Be unwashed and free from stains, odors, or other signs of use;
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Be in substantially the same condition as when received;
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Include original tags, accessories, and components where reasonably available; and
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Be supported by the original order number or other reasonable proof of purchase.
Returned products may be inspected after they are received.
We reserve the right to decline a voluntary return if the product has been materially used, damaged, altered, or otherwise returned in a condition that makes it unsuitable for resale, except where applicable law requires a different remedy.
3. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not be eligible for voluntary return:
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Products clearly marked Final Sale at the time of purchase;
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Personalized or customized products made specifically according to customer instructions;
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Products that have been altered or modified at the customer's request;
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Gift cards, if offered for sale; and
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Products that have been materially damaged, used, or altered after delivery through customer misuse or improper handling.
These exclusions apply to voluntary change-of-mind returns and do not limit any rights that cannot lawfully be excluded for defective, damaged, incorrect, or otherwise non-conforming products.
4. How to Request a Return
Before sending any product back, please contact:
Your return request should include:
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Order number;
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Full name;
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Email address used for the order;
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Product or products you wish to return; and
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Reason for the return, if applicable.
After reviewing your request, we will provide the appropriate return instructions.
Please do not send products to an address found on the original package or shipping label unless we specifically confirm that it is the correct return address.
Returns sent to an unauthorized location may experience processing delays.
5. Return Shipping Costs
For an ordinary change-of-mind return, the customer is generally responsible for the cost of shipping the product back to us unless we agree otherwise.
If the return is required because the product is:
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Defective;
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Damaged when received;
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Incorrectly shipped;
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Missing material components; or
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Otherwise affected by an issue caused by us,
we will provide appropriate return instructions and, where applicable, cover the reasonable return shipping cost.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at:
as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the affected product; and
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Photographs of the packaging where reasonably available.
We may request additional information when reasonably necessary to assess the issue.
After verification, we may provide an appropriate solution, which may include:
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Replacement;
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Reshipment;
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Exchange; or
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Refund.
We will not apply the ordinary change-of-mind return conditions to a verified product issue in a manner that would improperly limit applicable consumer rights.
7. Inspection of Returned Items
Once a returned product is received, we may inspect it to confirm:
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The product corresponds to the relevant order;
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The product's condition;
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Whether required accessories or components are included; and
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Whether the product meets the applicable return requirements.
For ordinary voluntary returns, products that show significant use, damage, alteration, stains, odors, or other conditions beyond reasonable inspection may be rejected or may not qualify for a full refund where permitted by applicable law.
8. Refund Processing
Once your returned product has been received and inspected and the return has been approved, we will process the applicable refund within 7 business days.
The refund will normally be issued to the original payment method used to place the order.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.
9. Refund Amount
For an approved full return, the refund will generally equal the amount actually paid for the eligible returned merchandise.
If a discount or promotional offer was applied to the order, the refund may reflect the discounted amount actually paid for the returned product.
Because standard shipping is free, there is normally no standard outbound shipping charge to reimburse.
Return shipping costs paid by a customer for an ordinary change-of-mind return are generally not refundable unless otherwise stated or required by applicable law.
10. Exchanges
Eligible products may be exchanged when an appropriate replacement is available.
Exchange requests are subject to the same applicable return conditions and the availability of the requested product.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
Customers are generally responsible for return shipping costs associated with non-defective exchanges unless otherwise agreed.
11. Order Cancellation Before Shipment
If you wish to cancel an order, please contact:
as soon as possible after placing the order.
We will make reasonable efforts to process cancellation requests before the order enters fulfilment or is dispatched.
However, cancellation cannot be guaranteed once an order has been processed, packed, or handed to a carrier.
If the order has already been shipped, you may need to follow the standard return procedure after receiving the package.
12. Refused or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the package, or another issue attributable to the customer, we will review the circumstances before arranging a refund or reshipment.
Additional shipping or handling costs caused by customer-provided incorrect information may be deducted from or charged separately where permitted by applicable law.
This provision does not apply where the delivery problem was caused by an error on our part or by circumstances for which we are legally responsible.
13. Promotions and Discounted Items
Products purchased during a sale, promotion, or discount campaign remain subject to this Return & Refund Policy.
A promotional price does not automatically make an otherwise eligible product non-returnable.
However, products specifically identified as Final Sale may be excluded from voluntary returns unless otherwise required by applicable law.
Any refund for a discounted product will generally be based on the actual amount paid for the returned product.
14. Return Fraud and Abuse
We reserve the right to investigate suspected fraudulent or abusive return activity, including:
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False damage claims;
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Product substitution;
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Deliberate product damage;
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Repeated fraudulent refund requests; or
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Other dishonest return activity.
This provision does not limit any legitimate rights available to customers under applicable law.
15. Policy Updates
We may update or revise this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, or legal requirements.
The updated version will be published on billyjc.shop with the applicable revision date.
16. Contact Us
For questions regarding returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact:
billyjc.shop
Email: info@billyjc.shop
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